Privacy Policy

Who We Are

HEITEL offers professional telecommunications and broadcast solutions across Eastern Europe and Central Asia.

For questions regarding this Privacy Policy or the processing of personal data through this website, you can contact us at office@heidelberg-ee.com.

Information We Collect

We may collect personal information that you voluntarily provide when contacting us or submitting a request through the website.

Depending on the information you choose to provide, this may include:

• Your name
• Company or organization
• Email address
• Telephone number
• Country or region
• Information relating to your project or inquiry
• Any other information you include in your message

Contact and Request Forms

When you submit a contact form, request an offer, or otherwise contact us through this website, the information you provide is used to review your inquiry, communicate with you and respond to your request.

We do not use information submitted through our contact forms for unrelated purposes without an appropriate legal basis.

Technical Data and Server Logs

When you access the website, certain technical information may be processed automatically by the website infrastructure and hosting provider. This may include information such as your IP address, browser type, device information, date and time of access, requested pages and technical request data.

This information may be processed for website operation, security, troubleshooting and protection against misuse.

Cookies

This website may use cookies or similar technologies that are necessary for the technical operation, security and functionality of the website.

If additional analytics, marketing or other non-essential technologies are introduced, information about their use and, where required, appropriate consent options will be provided.

How We Use Your Information

Personal information collected through this website may be used to:

• Respond to inquiries and requests
• Prepare and follow up on requested offers or project discussions
• Communicate regarding our products, services and technical solutions
• Operate, maintain and secure the website
• Comply with applicable legal obligations
• Establish, exercise or defend legal claims where necessary

Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, personal data may be processed on the basis of your consent, steps taken at your request prior to entering into a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating our business and responding to professional inquiries.

Data Sharing and Service Providers

Personal information may be processed by service providers that support the operation of this website or our communications, such as website hosting and technical service providers.

Personal data may also be disclosed where required by law or where necessary to protect our legal rights.

We do not sell personal information.

International Data Transfers

Some service providers or technical systems may process data outside the country in which you are located. Where applicable, appropriate safeguards are used for international transfers of personal data in accordance with applicable data protection law.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining business records and complying with legal obligations.

Your Rights

Depending on the applicable data protection law, you may have rights regarding your personal data, including the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

You may also have the right to lodge a complaint with the competent data protection supervisory authority.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by the relevant third party when leaving our website.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to the website, our processing activities or applicable legal requirements. The current version will be published on this page together with the date of the latest update.